CONTACT

LOTUX support

Use the route below that matches how you use LOTUX. This helps us identify the correct shop without asking you to publish private access details.

Jewellery shopkeepers

Use the same verified business contact through which LOTUX issued your shop account. Include the shop name and a short description of the problem. Never send your password, one-time password, authenticator code, or full QR token. The Settings → Help & support → Ask LOTUX feature inside Shop Manager is self-service guidance and does not send a message to LOTUX staff.

QR catalogue customers

Contact the jewellery shop whose QR code you scanned. The shop owns the product listing and can answer questions about price, availability, orders, offers, and product details.

Privacy or camera questions

Shopkeepers can submit a privacy request using their existing verified LOTUX business contact. QR customers should ask the jewellery shop to identify the relevant catalogue first. Camera permission can be stopped immediately through your browser’s site settings. See Camera information.

Service status

If a LOTUX page is temporarily unavailable, wait a few minutes and try again. Shopkeepers should report the time, affected page, and exact error using their verified LOTUX business contact after access returns.

No public support email or phone number is currently advertised. LOTUX will add one here only after the address or number is configured and monitored.